Frequently Asked Questions
Need clarity? Our FAQ’s – for both employers and employees – offers helpful answers to common queries about claims, benefits, contributions, and more, saving you time and providing peace of mind.
Employers
How do I go about updating my company staff changes with the Council?
It is important to note that the Council only becomes aware of your staff content and changes when an Agent comes out to you OR where you notify the Council of such changes. You can also use the Employee Personal details on the self-service portal to update company staff details.
It is good practice to note these changes with the Council as and when they occur. All relevant staff changes must be made on the Monthly Return Amendment Form, a copy of which is available from any MIBCO office. The form is also available HERE.
Who pays Council Levies?
All employees pay Council Levies except for apprentices, directors, and learners.
Levies are shared 50/50 between employer and employee.
- Current Levy: R7.42 per week
- R3.71 deducted from employee wages
- R3.71 contributed by the employer
This levy helps fund Council operations, including the Dispute Resolution Centre. The Council is a private statutory institution and not government-funded.
Why do I have to pay Council Levies? You don’t protect me as an employer.
The Main Agreement is a product of negotiations between employers and employees.
It provides protections and benefits to both parties, including:
- Dispute resolution services
- Clarity on wages and working conditions
- Social security frameworks
Who needs to be registered with MIBCO?
All employees working in the Motor Industry must be registered with MIBCO, regardless of whether they earn above the BCEA threshold. The employer is responsible for registering all staff with MIBCO.
When are returns due?
Returns are due on the 10th of every month.
Why do I have to register as an employer?
All employers in the Motor Industry under the scope of the Main Agreement must register with MIBCO.
Registration ensures compliance with:
- Collective agreements
- Social security fund contributions (e.g. Auto Workers’ Fund, Motor Industry Provident Fund)
- Employee protection provisions
How do I submit my MIBCO returns?
Returns can be submitted:
- Online via the MIBCO Online Platform
- Manually by emailing: Returns@mibco.org.za
What is the difference between MIBCO Returns Online and Liable Person?
- MIBCO Returns Online: Digital platform to submit returns and manage employee/employer records.
- Liable Person Registration: a) Liable Person [Compulsory – an accounting official who is the owner, director, partner or governing board member] performs all functions on the self-service portal and applications;
b) Delegated Liable Person [Optional – someone working for the employer delegated to perform the same functions as the Liable person] and/or
c) 3rd Party Consultant [Optional- to whom the functions of the applications are outsourced].
What is the payment date of returns before interest is charged?
Returns must be paid by the 10th of each month.
Late payments may incur interest and penalties.
Who contributes towards AHP (Additional Holiday Pay)?
Employers contribute towards AHP, if the employee is registered and eligible.
Contribution rates are determined by the applicable agreement.
Who contributes towards SAF (Sick and Accident Fund)?
- Compulsory for MISA union members employed at RMI-affiliated shops
- Voluntary for:
- Non-union members
- NUMSA members at RMI-affiliated shops
Which reference must I use when making payments?
Use your MIBCO Council Number or Employer Reference Number found on your MIBCO certificate or previous returns.
(Confirm with MIBCO to avoid misallocated payments.)
What is Annexure B?
Annexure B is a form used to declare employment records.
It helps keep employee details up to date for benefits and compliance purposes.
If registered as a Liable Person, do I still need to register for Online Returns?
Yes. Liable Person registration is not the same as having Online Returns access.
You must register separately for the Online Returns system to manage and submit data digitally.
How do we calculate Provident Fund from Monthly to Weekly?
Convert monthly to weekly:
Monthly Salary×12÷52=Weekly Equivalent {Monthly Salary} \times 12 \div 52 = {Weekly Equivalent} Monthly Salary×12÷52=Weekly Equivalent
Example 1:
Weekly wage = R1,935
- Employee (7.5%) = R145.13
- Employer (8%) = R154.80
- Total = R299.93
Example 2:
Monthly salary = R10,375
Weekly: R10 375.00 x 12 ÷52= R2394.23
- Employee = R179.56
- Employer = R191.54
- Total = R371.1
Example 3:
Monthly salary + commission = R11,500 + R6,520 = R18,020
Weekly: R18,020 × 12 ÷ 52 = R4,158.46
- Employee = R311.88
- Employer = R332.68
- Total = R644.56
Who belongs to AHP?
All eligible employees registered with MIBCO who apprentices or artisans.
Union registration?
Union registration is voluntary.
Employees may join:
- MISA (Motor Industry Staff Association)
- NUMSA (National Union of Metalworkers of South Africa)
Membership affects access to some benefits and participation in negotiations.
How are MIBCO weeks determined?
MIBCO uses standard 52-week calendar years.
Each week runs Monday to Sunday, unless otherwise stated by agreement.
How do we make payments to MIBCO?
- EFT using Council Reference Number
- Via your payroll provider or submission platform
- Banking details are available on the MIBCO website or contact centre
Why am I not getting my forecast?
- Returns not submitted or updated
- Forecast request not processed
- Employer registered with the online returns
- Incorrect registration details
Contact MIBCO support for assistance.
Why does the system not allow me to add provident fund when doing an engagement?
This usually happens if:
- The member has retired normally
- The employee is over 70 years
- A provident fund withdrawal claim has already been processed
What is WSPF and how does it work?
WSPF stands for Worker Savings Provident Fund. It is a voluntary contribution made by the employee only, separate from the mandatory employer and employee contributions to the main Provident Fund.
How it works:
- Voluntary: The employee chooses to contribute additional funds over and above the standard 7.5% provident fund deduction.
- Employee-funded: Only the employee contributes; the employer does not match this contribution.
- Savings-based: It allows employees to boost their retirement savings or create a financial buffer for the future.
- Deducted through payroll: The agreed amount is deducted directly from the employee’s wage or salary and paid into the WSPF.
Employees
How do I know if my employer is registered with MIBCO?
You should contact your Regional MIBCO office and on request provide your identity number or passport number and or the trading name of the company where you are employed. The client Service staff will then be in a position to establish if the employer is registered with MIBCO.
How do I know if I am registered with MIBCO?
You should contact your Regional MIBCO office and on request provide your identity number or passport number to the Client Service staff who will then provide you with your MIBCO council number if you have been registered through the employer’s Monthly Returns.
How do I lodge a complaint with MIBCO?
It is recommended that you visit your local Regional MIBCO office to lodge a complaint with the relevant staff and or send a detailed e-mail to the Chief Agent of your Regional MIBCO Office.
Visit the offices of MIBCO in your specific region to provide an affidavit to one of the complaints clerks and / or send a detailed e-mail to the Chief Agent in your region. You can also login into the self-service portal to lodge a complaint.
Who do I contact if I need guidance on salaries and working hours?
It is advisable to contact the Chief Agent at your local MIBCO regional office – contact details are available on the website www.mibco.org.za.
What do I do if my staff refuse to contribute to the Motor Industry Provident Fund?
It must be understood by all parties to the Council that there is no choice, regarding belonging to the Industry’s Provident Funds. This follows from the South African government’s drive to ensure that all employees belong to a provident or pension fund. All employees who are new to the Industry (that is, an employee who has never worked in the Motor Industry before) are given a six-month grace period unto which to be registered onto the relevant Industry Provident Fund.
After this six-month period and for any other employee who has been working in the Industry for more than six-months, belonging to the relevant Provident Fund is compulsory. It is perhaps a good idea to speak to your staff bearing this duty and obligation in mind and if that does not help; your Designated Agent is well equipped to deal with resistance of this nature.
What do I do if my Employer does not want to register me?
As an employee falling within the ambit of the Motor Industry your Employer is obliged to register you with the Council. Should he/she be uncooperative in this regard an Agent from our Complaints Department will be more than willing to assist in getting your Employer onto the road to compliance. Your Employer must understand that he/she does not have a choice in this matter. The Council’s Agreements are strict to this measure. Please visit our nearest Regional Branch for assistance.
My employer deducted provident fund from my wages and it was not paid over to MIBCO, did you summons him?
In this instance you should lodge a formal complaint at your Regional MIBCO office so that the matter can be taken forward by the Inspectorate. Once this has been done Employers who are in arrears with their returns and payments are prosecuted through the MIBCO Dispute Resolution Centre (DRC).
This is the legal remedy available to the Council for the collection of arrears. A directive to pay issued by the DRC is submitted to the CCMA for certification in terms of the provisions of the Labour Relations Act. Once this has been done, the matter is submitted to the Labour Court for an execution order. Once the execution order has been granted by the Court, the Sheriff of the Court is instructed to attach assets which are then sold to realise the outstanding debt.
This is quite a long process, most of which is not in MIBCO’s hands, and it can therefore be quite time consuming. Fortunately, many cases are settled before the Labour Court stage is reached.
Why must I pay council levies?
Council Levies are payable by employers and employees on a 50/50 basis. The current levy is R 4,70 per week of which R2,35 is paid by the employee through a wage deduction and the balance is added by the employer. The Council levy constitutes a major component of the Council’s revenue which funds the Council’s operations, including the Dispute Resolution Centre. It is important to note that the Council is a private institution with statutory powers and is not funded by Government.
I submitted my sick pay leave application some time ago and still awaiting payment.
Applications for sick & accident pay benefits are processed by the MIBCO Shared Services Centre daily as applications are received. If there is a delay in the processing of an application, it could be due to a variety of reasons, such as insufficient details in respect of the claimant, incorrect banking details, or employer returns which may not be up to date, resulting in a member being out of benefit. If applications are submitted correctly and the relevant employer returns are up to date, applications are usually be processed
General
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